Systron Micronix

Server Support Plans

Compare Silver, Gold and Platinum support plans. Confirm platform eligibility and the included work before selecting a plan.

Discuss Your RequirementsCommon Questions

Compare support plans

Compare plan pricing, inclusions and service limits below. Some conditions refer to legacy CentOS environments; confirm support for your current operating system and control panel before ordering.

FEATURES SILVER
$100/mo		 GOLD
$150/mo		 PLATINUM
$250 /mo
Security
OS Hardening1
(requires CentOS Linux with Plesk/cPanel) 		Not included Included Included
Mod_Security Web Protection Module1
(requires CentOS Linux with Plesk/cPanel) 		Not included Included Included
DDoS Protection
Proactive Monitoring & Protection Included Included Included
DDoS Mitigation Not included Not included Protect up to 2Gbps Attack
100Mbps Clean Traffic
Application / Installation
Applications Installation2 Not included Not included Not included
Applications Patch Management2 Not included Not included Not included
OS Installation3 Included Included Included
Data Migration4 Not included Not included Included
System Tasks
Custom Component Installation3 Not included Included Included
Server Performance Tuning3 Not included Included Included
Additional cPanel Support
LAMP Installation5 Included Included Included
LAMP Upgrade5 Not included Included Included
LAMP Tuning5 Not included Included Included
Plesk/cPanel Initial Setup5 Not included Included Included
Plesk/cPanel Hardening5 Not included Included Included
Monitoring
Ping (Uptime) Monitoring Not included Not included Included
Service Monitoring Not included Not included Included
Support
Online Ticket Support 24 Hours x 7 Days 24 Hours x 7 Days 24 Hours x 7 Days
Order Now $100/mo $150/mo $250 /mo
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Product Disclaimers

  1. OS Hardening service and Mod_Security apply to CentOS Linux with Plesk/cPanel only.
  2. Free support for installation, patching, and version updating to third party applications is not provided.
  3. OS installation, custom component installation and server tuning are performed only one time during initial setup.
  4. Data migration is performed only one time upon request.
  5. Plesk/cPanel and LAMP services support apply to CentOS Linux with Plesk/cPanel only. Plesk/cPanel initial setup, Plesk/cPanel hardening, LAMP installation and tuning are performed only one time during initial setup.

FAQsYour Questions Answered

Are application updates included?

The published matrix excludes third-party application installation and patch management. Confirm any additional work in a separate scope.

Are setup tasks recurring?

The listed footnotes limit certain tasks to initial setup or a one-time request. Review those conditions with the team.

How do I order a support plan?

Contact the team with your server, operating system, control panel and required tasks. Confirm eligibility and price before payment.

Where do existing customers request help?

Use the support-ticket portal for an existing service.

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Since 1997, Systron Micronix has provided hosting solutions for businesses of every size. From shared web hosting for small websites to VPS hosting, dedicated servers and cloud services for demanding applications, we help you choose a suitable solution. Our technical support team is available 24/7 to assist with setup, migration planning and troubleshooting.