Systron Micronix
Frequently Asked Questions
Find answers about hosting, business email, billing and support. For account-specific questions, use the customer support portal.
FAQsYour Questions Answered
What is the difference between shared hosting, VPS and dedicated servers?
Shared hosting provides website accounts on a managed shared platform. A VPS provides a virtual server allocation. A dedicated server assigns physical server hardware to your service. Compare the resources and management terms of the specific plan.
How long does server provisioning take?
Timing depends on stock, configuration and order verification. Confirm the estimated provisioning time for your order with the team.
Will I have administrative access?
Access depends on the service and management arrangement. Confirm Linux SSH or Windows administration requirements before ordering, and use the approved secure support process for any access sharing.
Are backups included?
Check your plan for backup coverage, retention and restore responsibilities. A backup service may need to be ordered separately.
Can I use business email with a domain registered elsewhere?
Yes. You can generally keep your registrar and update the DNS records required by your selected email service.
What are the mailbox and device limits?
Limits depend on the chosen hosted-email, Google Workspace or Microsoft 365 plan. Review the current plan details before ordering.
Can I change PHP versions or enable extensions?
Available versions and extensions depend on your hosting plan and control panel. Check its current settings or ask support about the application requirements.
Which Microsoft 365 plan should I choose?
Start with your business email, desktop-app, storage and device requirements. Compare the relevant business plans and licences with the team.
How do I pay or view an invoice?
Sign in to the Client Area. The payment options page also lists manual payment information.
How do I cancel or change a service?
Review the service terms and contact billing through the Client Area. Notice periods and change options depend on the service and agreement.
Where can I get technical instructions?
Browse the Knowledgebase or open a support ticket with the affected service and error details.
Can you help choose a hosting plan?
Share your application, traffic, storage, preferred location and management requirements through our contact page.